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Frequently Asked Questions

Introducing...Beans!

What is a Bean?

  • Beans are the reward points you earn whenever you make a food or beverage purchase at our stores using the App

  • You get 1 Bean for every Rs. 10 spent on food and/or beverages

  • On redemption, the value of 1 Bean = Rs. 1

  • You earn bonus Beans when you pay through your Lime wallet. These bonus Beans are called “Wallet Beans” (capped at 50 Wallet Beans per month)

  • Beans are earned on the base price of the item after discount and before tax

How do I earn and redeem Beans?

Earn Beans every time you:

  • Make a payment through your cash/card or wallet money after generating the QR code on your CCD App.

  • Refer someone to install and transact through the App.

  • Participate in special campaigns conducted by CCD.

  • Pay through your App LIME wallet to earn bonus Beans (these bonus Beans, called Wallet Beans, are capped at 50 Wallet Beans per month).

  • The CCD Refer and Earn Program lets you invite friends to join CCD. For every friend you successfully refer to CCD App, you will receive Referral bonus Beans when the friend who has used your referral code to install the app , has also made their first transaction.

  • With effect from 30th May, 2017,referral bonus has been revised to 25 Beans with a maximum earning on up to 5 eligible referrals.

  • With effect from 21st October, 2016, the download bonus has been revised to 100 Beans.

  • Earn additional 10% every time you purchase Beans (w.e.f 1st December, 2016).

Calculation of Beans

You earn Beans every time you show the App at the counter while placing a food or beverage order

  • For every Rs. 10 spent (after discount and before tax) on F&B purchases, you earn 1 Bean
    Eg. Rs 10 spent = 1 Bean, Rs 27 spent= 2 Beans, and so forth.

  • You can also earn bonus Beans, called Wallet Beans, when you pay through your wallet. These are capped at 50 Wallet Beans per month
    Eg. Rs 10 spent through wallet = 2 Beans, Rs27 spent through wallet = 4 Beans

Redemption of Beans

You can redeem your earned Beans against any beverage purchase (excluding combos and packaged beverages) at any CCD store. Beans are redeemed on your final billed value, after discount and after tax. However you are entitled to Redeem only up to 75 Beans on your first purchase, and you can use the balance bonus Beans on your forthcoming visits! Nevertheless on further transactions, you are entitled to redeem as many Beans as you like.

1 Bean is equivalent to Rs. 1.

Do Beans have an expiry date?

Yes. Beans earned through referrals, fungible offers, sign up bonus or any ad-hoc Beans credited to your account has a validity of 3 months from the month of earning.

Purchased Beans and Beans earned on transaction have a validity of 12 months from the month of earning, post which it will expire.

The effective date for the validity of Beans starts from 1st July, 2016. Any Beans accrued prior to this date will have a 3-month validity period and will expire on 28th September, 2016. The expiry date is set on the 28th of every month, starting from September, 2016. Beans earned on any date in a month is considered as the month of the earning and the validity is calculated 3 months from the earning month, i.e. the validity cycle for redemption shall be on quarterly basis.

For instance, if you have earned 100 Beans from referrals on 1st July, 2016, they will be valid till 28th October 2016, post which they will expire. If you have earned on another referral on 30th July, 2016, it will also be valid till 28th October, 2016. If these bonus Beans are earned on 1st August, 2016, the expiry period will be 3 months and they will expire on 28th November, 2016.

Similarly, if you have earned through transactions or purchased Beans on 1st December, 2016, they will be valid till 28th December, 2017; if earned on 1st January, 2017, it will be valid till 28th January, 2018, and so on.

Wallet Beans (the additional Beans earned on payment through wallet) have an expiry period of 90 days.

What can I purchase with my accumulated Beans?

You can use your accrued Beans to purchase any Beverages (excluding combos and packaged beverages) from our CCD stores (excluding CCD Express and CCD Airport Cafes).

Why am I not able to redeem my Beans?

  • Redeem up to 75 Beans on your first transaction, after which there is no limit on Beans redemption. Go crazy!

  • Bonus Beans expire if you haven’t made a transaction with your app in the last 3 months, while transaction Beans have an expiry period of 12 months. Please don’t ignore us for so long!

  • There is no internet connectivity on your mobile device.

Can I purchase Beans?

Yes, you can! And you earn an additional 10% Beans on every purchase. For example, if you purchase Beans worth Rs 100, you get 10 Beans for free over and above the recharge amount of Rs 100. Pretty sweet, huh?

How do I purchase Beans?

  • Fire up the app

  • Click on the Wallet located on the top right corner of the home screen

  • In the Beans section, click on “Buy Beans”

  • Input the amount of Beans you wish to purchase

  • Now select your preferred payment mode - Card/Netbanking/Wallet

  • Complete the payment

  • Voila - you’ll be able to view your freshly purchased Beans and the 10% additional Beans in your Beans account.

  • Now go ahead and enjoy that delicious brew, bought with your Beans!

Will my purchased Beans expire?

Yes. Your purchased Beans will expire 1 year from the month of purchase. E.g.,, if you have earned 100 Beans from your transactions on 1st December, 2016, they will be valid till 28th December, 2017; if earned on 1st January, 2017, they will be valid till 28th January, 2018, and so on.

Can I transfer my accrued Beans to my friends?

Not yet, but we we’re working on it!

Can I encash my accrued/purchased Beans?

No, you can’t. You can use them to pay your bill.

Do I earn Beans for redeeming Beans?

No. Beans are earned only on the amount paid through your mobile wallet or through cash/card at the counter.

Can I make a partial payment for my bill using Beans/ mobile wallet/cash or card?

  • Sure! You can opt for paying with Beans/mobile wallet/cash/card or combine all of these options to make a payment for your purchases.

  • If you are opting to pay by combining all the available payment modes, Beans will be deducted first, followed by wallet money and any balance amount will be finally settled through cash/card.

  • What are fungible offers and how do they work?

    These are offers where you earn additional Beans, over and above the Beans earned on transactions on a minimum spend value (after discount and before tax).

    For example, if you redeem an “Earn 70 bonus Beans with a bill of Rs 300 (after discount and before tax)” offer, and spend Rs 300 on F&B only, then you will earn 70 bonus Beans in addition to the 30 Beans you earned on your transaction spend.

    Can I use my Beans to redeem the offer?

    Yes, you can use your Beans to redeem the offer. If this is your first time using the App, you can use up to 75 Beans from your sign up bonus on your first purchase. There is no limit on Beans redemption from your second visit onwards, so don’t wait too long to treat yourself again!

    Referral Program

    How do I make a referral?

    • Click the drop down menu in the top left corner

    • Click on Refer

    • Note your referral code, or choose a medium to share your code through a referral message

    • This is your unique code and can be shared with your friends and family

    • Ask them to use it while signing up so that you can get the referral reward points once they make a transaction to purchase Beverages (excluding combos and Packaged beverages)

    How will the referral bonus be credited?

    You get 25 Beans credited to your account when the referred person signs up and makes a transaction on Beverages (excluding combos or packaged beverages) using the App.

    Is there any expiry period for the referrals?

    Yes. The referred person must make a transaction within 3 months of being referred or the referral would expire.

    Is there any limit on the referrals you can earn a bonus on ?

    Yes. Currently, you can refer any number of your friends. However , the maximum referral bonus that you can earn is up to 5 referrals.

    Why didn't I get the referral bonus?

    It could be one of these reasons:

    • The referred person didn’t sign up using your code

    • The referred number has already downloaded the App before. (Can’t cheat the code, mate!)

    • The referred person has not yet made any purchases on Beverages (excluding combos, Packaged Beverages)

    • The referred person did not make any transaction within 3 months of being referred for which the bonus lapsed.

    • You have already earned the maximum referral bonus on the first 5 eligible referrals

    New Phone Number?

    What happens if I lose or change my mobile phone?

    No problem! Just:

    • Re-install the app on your new phone

    • Sign into the app with your old phone number

    • Your Bean and mobile wallet balance will be transferred to your account

    • If you are changing your mobile device, you can use your registered mobile number on a maximum of two new mobile devices

    What happens when I get a new number?

    • You will have to install the app afresh. You cannot transfer the Beans between different phones.

    • The current Beans and mobile wallet balance will be retained for 12 months in your old account/number, post which it will expire if unused.

    • If you are changing your phone number, you can change a maximum of two phone numbers per mobile device

    How to use the App

    Why should I use the app?

    The App helps you make the most of the CCD experience. And who doesn’t enjoy a free coffee once in a while? With the new CCD App, you can:

    • Earn reward points (Beans) on every F&B transaction

    • Go cashless! Pay through the in-App wallet

    • Get offers that are personalized to your preferences - the more you transact, the better they get

    • Browse the CCD menu, locate CCD Cafes near you, get directions to the closest store and provide feedback on your Cafe experience.

    How do I use the app to make a payment at the store?

    Finalize your order at the store counter and inform the store cashier that you intend to pay through the app beforehand.

    • Click the “Show App at Counter” button located on the home screen

    • Choose your preferred mode of payment from the available options

    • Click “Next”

    • Present the QR code to the scanner

    • Pay any balance after Beans or wallet at the counter through cash/card

    How do I make a payment if the POS is offline?

    You will not be able to pay using App if the POS is offline. But, you can still earn Beans on your cash payment – it can be redeemed later whenever the POS is online again.

    Can I use the app without a data connection?

    Sure, you can use the app to:

    • Pay with Beans and wallet

    • Scan QR codes during purchase

    • Check Bean history

    • Browse app features

    Can I order food through the app?

    Not right now, but stay tuned! We’re working on making this possible very soon.

    Phone requirements/specifications

    All Android enabled smartphones with version 4.1 or higher would be able to run the App.The app is compatible with iOS version 8.0 or above.

    Is there any limitation on app installs on my mobile device?

    Yes. For a new App registration, you can sign up using only one phone number per mobile device.

    For existing users who are changing their mobile device, your registered mobile number can be used on a maximum of 2 new mobile devices. If you are changing your phone number, you can change upto 2 phone numbers per mobile device.

    Why didn’t I receive the SMS or the voice call OTP?

    To maintain user security, SMS OTPs are limited to a maximum of 10 per 24 hours. Voice OTPs are limited to a maximum of 3 per 24 hours. This limit is reset every 24 hours.

    Other questions about the App

    Why are some menu items shown on the app not available in the store?

    The Menu features limited-period products and other select items from across the country.

    Can I use the app without adding the wallet?

    Sure, you can. Wallet is an optional feature in the app to ease your payment process.

    You can use the app to earn Beans while making a cash/card transaction at the store.

    What do I do if I have trouble downloading the application?

    All Android enabled smartphones with version 4.1 or higher would be able to run the app. In case you are still having trouble, please contact the Google Play Help Center.

    How do I share feedback?

    You can share your feedback at app@cafecoffeeday.com or call us at 1800 102 5093

    How do I update the app?

    You will get a notification whenever there is an update available for the app. If your notifications are turned off manually, you will get a pop-up asking to update the app whenever you open the app the next time. Or, you can just click on ccdapp.in to check for any available updates.

    Questions about Mobile Wallet

    Is the App available in both Android & iOS platforms ?

    Yes the App is available in both the platforms.

    Is the Mobile Wallet available on both Android & iOS versions of the App?

    No, the mobile wallet (Lime Wallet) is currently available only on the Android version of the App.

    Why am I not able to register on Lime Wallet?

    All new Lime registrations are temporarily stopped in preparation for a app upgrade. However, all existing users should be able to use the full features of the app.

    Why is it a good idea to keep money in my Mobile wallet?

    • You earn Bonus Beans on each transaction for using the Mobile Wallet (Capped at 50 Edge Beans a month).

    • It is also easier and faster than a normal cash or card transaction.

    Why didn’t I get the 50 Beans even after adding Lime wallet?

    The 50 Beans are only valid for the first time registration with Lime Wallet. Existing users of Lime Wallet are not eligible for the offer.

    How do I check my wallet balance and history?

    Click on the wallet sign on the top right corner of the app and navigate between “Beans” and “Wallet” to check your balance.

    Can I make a partial payment with my Mobile wallet?

    Yes, you can split the bill between your mobile wallet, Beans and any other payment methods (cash/card) at the store counter.

    What is the maximum amount I can store in my mobile wallet?

    You can have a maximum of Rs. 10,000 in your wallet at any given time. Also, you can load a maximum of Rs. 10,000 in your account per month.

    Is there a minimum load amount or transaction limit on the mobile wallet?

    The minimum load amount is just Rs 1.

    What do I do if my mobile wallet balance is incorrect?

    Please get in touch with the Lime (Wallet) customer care representatives on the toll free number: 1800 266 5577

    Can I refund the money from my wallet back to my bank account?

    No, you cannot transfer money on wallet back to a bank account.

    What if my transaction fails mid-way during making a purchase at the store?

    Beans and wallet amount will be credited back to your account.