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Frequently Asked Questions
What are Beans and how do they work?
What is a Bean?
Beans are the reward points you earn whenever you make a food or beverage purchase at our stores using the app
You get 1 Bean for every Rs. 10 spent on food and/or beverages
On redemption, the value of 1 Bean = Rs.1
You earn bonus Beans when you pay through your wallet. These bonus Beans are called “Edge Beans” (capped at 50 Edge Beans per month)
Beans are earned on the base price of the item after discount and before tax
How do I earn and redeem Beans?
Earn Beans every time you:
Make a payment through your cash/card or wallet money after generating the QR code on your CCD app.
Refer someone to install and transact through the app
Participate in special campaigns conducted by CCD
Pay through your App wallet to earn bonus Beans (these bonus Beans, called Edge Beans, are capped at 50 Edge Beans per month)
Calculation of Beans
You earn Beans every time you show the app at the counter while placing a food or beverage order
For every Rs. 10 spent (after discount before tax) on F&B purchases, you earn 1 Bean
Eg. Rs 10 spent = 1 Bean, Rs 27 spent= 2 Beans, and so forth.
You can also earn bonus Beans, called Edge Beans, when you pay through your wallet. These are capped at 50 Edge Beans per month
Eg. Rs 10 spent through wallet = 2 Beans, Rs27 spent through wallet = 4 Beans
Redemption of Beans
You can redeem your earned Beans against any beverage purchase (excluding combos, packaged beverages) at any CCD store. Beans are redeemed on your final billed value, after discount and after tax.
1 Bean is equivalent to Rs 1.
Do Beans have an expiry date?
Yes. Beans earned through referrals, fungible offers, sign up bonus or any ad-hoc Beans credited to your account has a validity of 3 months from the month of earning.
The transaction Beans earned on purchases has a validity of 12 months from the month of earning, post which it will expire. The effective date for the validity of Beans starts from 1st July 2016. Any Beans accrued prior to this date will have a 3 months validity period and will expire on 28th September 16’. The expiry date is set to 28th of every month, starting from September 2016. Beans earned on any date in a month is considered as the month of the earning and the validity is calculated 3 months from the earning month, i.e the validity cycle for redemption shall be on quarterly basis.
For ex, if you have earned 100 Beans from referrals on 1st July 2016, they will be valid till 28th October 2016, post which they will expire; if you have earned on another referral on 30th July 2016, it will also be valid till 28th October 2016. If these bonus Beans are earned on 1st August 2016, the expiry period will be 3 months and they will expire on 28th November 2016.
Similarly, if you have earned 100 Beans from your transactions on 1st July 2016, they will be valid till 28th July 2017; if earned on 1st August 2016, it will be valid till 28th August 2017, and so on.
Edge Beans (the additional Beans earned on payment through wallet) have an expiry period of 90 days.
What can I purchase with my accumulated Beans?
You can use your accrued Beans to purchase any Beverages (excluding combos, Packaged beverages) from our CCD stores (CCD Express and CCD airport not included).
Why am I not able to redeem my Beans?
Beans expire if you haven’t made a transaction with your app in the last 12 months. Don’t ignore us for too long!
There is no internet connectivity on your mobile device
Can I transfer my accrued Beans to my friends?
Not yet, but we will be back with this capability soon.
Can I encash my accrued Beans?
No, you can’t. You can use them to make payment for your bill.
Do I earn Beans for redeeming Beans?
No. Beans are earned only on the amount paid through your mobile wallet or through cash/card at the counter.
Can I make a partial payment for my bill using Beans/ Mobile Wallet/Cash or card?
Sure! You can opt for paying with Beans, mobile wallet, cash/card or combine all of these options to make payments for your purchases.
If you are opting to pay by combining all the available payment modes, Beans will be deducted first, followed by Wallet money and any balance amount will be finally settled through cash/card.
What are fungible offers and how do they work?
These are offers where you earn additional Beans, over and above the Beans earned on transactions on a minimum spend value (after discount and before tax).
For example: Earn 70 bonus Beans with a bill of Rs 300 (after discount and before tax) If your bill of Rs 300 is spent on F&B purchases only, then you get to earn 70 bonus Beans + 30 Beans on your transaction spend.
Can I redeem my Beans for purchasing the offer?
Yes, you can redeem your Beans while purchasing the offer pay through cash/card or Wallet money.
How do I make a referral?
Click the drop down menu in the top left corner
Click on Refer
Note your referral code
This is your unique code and can be shared with your friends and family
Ask them to use it while signing up so that you can get the referral reward points once they make a transaction to purchase Beverages (excluding combos, Packaged beverages)
How will the referral bonus be credited?
You get 50 Beans credited to your account when the referred person signs up and makes a transaction on Beverages (excluding combos, Packaged Beverages) using our app.
Why didn't I get the referral bonus?
It could be one of these reasons:
The referred person didn’t sign up using your code
The referred number has already downloaded the app before. (Can’t cheat the code, mate!)
The referred person has not yet made any purchases on Beverages (excluding combos, Packaged Beverages)
Lost Phone or Change in Phone Number
What happens if I lose or change my mobile phone?
No problem! Just:
Re-install the app on your new phone
Sign into the app with your old phone number
Your Bean and mobile wallet balance will be transferred to your account
If you are changing your mobile device, you can use your registered mobile number on a maximum of two new mobile devices
What happens when I get a new number?
You will have to install the app afresh. You cannot transfer the Beans between different phones.
The current Beans and mobile wallet balance will be retained for 12 months in your old account/number, post which it will expire if unused.
If you are changing your phone number, you can change a maximum of two phone numbers per mobile device
How to use the App
Why should I use the app?
The app helps you make the most of the CCD experience. And who doesn’t enjoy a free coffee once in a while? With the new CCD App you can:
Earn reward points (Beans) on every transaction
Pay through the in-app wallet
Get offers that are personalized to your preferences
Browse the CCD menu, locate CCD Cafes near you, get directions to a store and provide feedback on your Cafe experience.
How do I use the app to make a payment at the store?
Finalize your order at the store counter and inform the store cashier that you intend to pay through the app beforehand.
Click the “Show App at Counter” button located on the home screen
Choose your preferred mode of payment from the available options
Present the QR code to the scanner
Pay any balance after Beans or wallet at the counter through cash/card
How do I make a payment if the POS is offline?
You will not be able to pay using app if the POS is offline. But, you can still earn Beans on your cash payment – it can be redeemed later whenever the POS is online again.
Can I use the app without a data connection?
Sure, you can use the app to:
Pay with Beans and wallet
Scan QR codes during purchase
Check Bean history
Browse app features
Can I order food through the app?
Not right now, but stay tuned! We’re working on making this possible very soon.
All Android enabled smartphones with version 4.1 or higher would be able to run the app.
Is there any limitation on app installs on my mobile device?
Yes. For a new app registration, you can sign up using only one phone number per mobile device. For existing users, if you are changing your mobile device, you can use your registered mobile number on a maximum upto 2 new mobile devices; if you are changing your phone number, you can change upto maximum of 2 phone numbers per mobile device.
Other questions about the App
Why are some menu items shown on the app not available in the store?
The Menu features limited-period products and other select items from across the country.
Can I use the app without adding the wallet?
Sure, you can. Wallet is an optional feature in the app to ease your payment process.
You can use the app to earn Beans while making a cash/card transaction at the store.
What do I do if I have trouble downloading the application?
All Android enabled smartphones with version 4.1 or higher would be able to run the app. In case you are still having trouble, please contact the Google Play Help Center.
How do I share feedback?
How do I update the app?
You will get a notification whenever there is an update available for the app. If your notifications are turned off manually, you will get a pop-up asking to update the app whenever you open the app the next time. Or, you can just click on ccdapp.in to check for any available updates.
Questions about Mobile Wallet
Is the App available in both Android & iOS platforms ?
Yes the App is available in both the platforms.
Is the Mobile Wallet available on both Android & iOS versions of the App?
No, The Mobile Wallet(Lime Wallet) is currently available on the Android version of the App.
Why is it a good idea to keep money in my Mobile wallet?
Having money in your Mobile wallet makes you eligible for awesome discounts!
You earn Bonus Beans on each transaction for using the Mobile Wallet (Capped at 50 Edge Beans a month).
It is also easier and faster than a normal cash or card transaction.
Why didn’t I get the 50 Beans even after adding Lime wallet?
The 50 Beans are only valid for the first time registration with Lime Wallet. Existing users of Lime Wallet are not eligible for the offer.
How do I check my wallet balance and history?
Click on the wallet sign on the top right corner of the app and navigate between “Beans” and “Wallet” to check your balance.
Can I make a partial payment with my Mobile wallet?
Yes, you can split the bill between your mobile wallet, Beans and any other payment methods (cash/card) at the store counter.
What is the maximum amount I can store in my mobile wallet?
You can have a maximum of Rs. 10,000 in your wallet at any given time. Also, you can load a maximum of Rs. 10,000 in your account per month.
Is there a minimum load amount or transaction limit on the mobile wallet?
The minimum load amount is just Rs 1.
What do I do if my mobile wallet balance is incorrect?
Please get in touch with the Lime (Wallet) customer care representatives on the toll free number: 1800 266 5577
Can I refund the money from my wallet back to my bank account?
No, you cannot transfer money on wallet back to a bank account.
What if my transaction fails mid-way during making a purchase at the store?
Beans and wallet amount will be credited back to your account.