• Beans are the reward points you earn whenever you make a food or beverage purchase at our stores using the App

• You get 1 Bean for every Rs. 10 spent on food and/or beverages

• On redemption, the value of 1 Bean = Rs. 1

• Beans are earned on the base price of the item after discount and before tax

Ways to earn Beans:

Earn Beans every time you:

• Make a payment through your cash/card after generating the QR code on your CCD App.

• Refer someone to install and transact through the App

• Participate in special campaigns conducted by CCD

• The CCD Refer and Earn Program lets you invite friends to join CCD. For every friend you successfully refer to CCD App, you will receive 25 bonus Beans on successful referral.

• With effect from 15^th October 2018 (12:00 AM) onwards, download bonus has been revised to 75 Beans.

• With effect from 31^st May, 2017, referral bonus has been revised to 25 Beans on successful referral.

• With effect from 1^st March 2018, the maximum number of Transactional Beans is restricted to 150 per day/per customer, regardless of the purchased amounts.

You earn Beans every time you show the App at the counter while placing a food or beverage order

• For every Rs. 10 spent (after discount and before tax) on F&B purchases, you earn 1 Bean
  Eg. Rs 10 spent = 1 Bean, Rs 27 spent= 2 Beans, and so forth.

You can redeem your earned Beans against any beverage purchase (Beverages available under ‘Totally Worth It menu’, combos and packaged beverages) at any CCD store.

Promotional Offer: However CCD as a special festive offer is allowing its App Users also to redeem Beans against F&B items available under “Totally Worth it Menu”, and this offer shall be valid from 15th October 2018 to 15th November, 2018

Post this campaign period, no burning of Beans will be allowed on Totally Worth it Menu.

The Cafe Coffee Day APP is applicable across vast network of cafes. However, from time-to-time, there will be select cafes which will be exempt for a temporary basis from app usage due to technical constraints /changes.

Beans are redeemed only against non-combos and non-packaged beverages, on your final billed value after discount and after tax. However, Beans cannot be redeemed against Beverages available under ‘Totally Worth It menu’.

You can use max of 50 Beans on your 1st transaction through the app. Upon completion of the 1st transaction, no limits on Bean redemption thereafter.

1 Bean is equivalent to Rs. 1.

Note: For all iOS user's transactions, bean balance will be automatically redeemed on net eligible value of the bill.

Yes. Beans earned through referrals, fungible offers, sign up bonus or any ad-hoc Beans credited to your account has a validity of 90 days from the day of earning.

Purchased Beans and Beans earned on transaction have a validity of 365 days from the day of earning, post which it will expire.

Starting from 1st August 2018, Beans earned will expire dynamically, based upon the day of earning. Beans accumulated through referrals, offers, sign up bonus or any ad-hoc Beans credited to the customer's account have a validity of 90 days, from the date of earning . Transaction Beans earned on purchases are valid for 365 days, from the date they were earned. Any unredeemed Beans will expire after the validity period.

For instance, if you have earned 25 Beans from referrals on 3rd May, 2018, they will expire on 1st August, 2018 (12:00 AM). Similarly, if you have earned on another referral on 7th May, 2018, they will expire on 5th August, 2018(12:00 AM).

Similarly, if you have earned beans through transactions on 3rd May, 2018, they will expire on 3rd May, 2019(12:00 AM) and so on.

You can use your accrued Beans to purchase any Beverages (excluding Beverages available under ‘Totally Worth It menu’, combos and packaged beverages) from our CCD stores (excluding CCD Express and café’s which are established /set-up at any third-party organisation/system.).

• Redeem up to 50 Beans on your first redemption of beans, after which there is no limit on Beans redemption. Go crazy!

• − Bonus Beans expire if you haven’t made a transaction with your app in the last 90 days, while transaction Beans have an validity period of 365 days. Don’t ignore us for too long!

• There is no internet connectivity on your mobile device

We have temporarily disabled the feature of purchase Beans in the app in order to facilitate some technical changes. But, we would be back soon. Stay tuned.

Not yet, but we we're working on it!

No, you can't. You can use them to pay your bill.

Beans are earned only on the amount paid through cash/card at the counter. The amount of Beans redeemed will not earn any Beans.

• Sure! You can opt for paying with Beans/cash/card or combine all of these options to make a payment for your purchases

• If you are opting to pay by combining all the available payment modes, Beans will be deducted first, and any balance amount will be finally settled through cash/card

These are offers where you earn additional Beans, over and above the Beans earned on transactions on a minimum spend value (after discount and before tax i.e. On net).

For example, if you redeem an "Earn 70 bonus Beans with a bill of Rs 300 (after discount and before tax)" offer, and spend Rs 300 on F&B only, then you will earn 70 bonus Beans in addition to the 30 Beans you earned on your transaction spend.

Yes, you can use your Beans to redeem the offer.

If you’re using the app for the first time, you would need to make your 1st Food & Beverage (Excluding Merchandise) transaction, after which you can unlock your sign-up bonus and can redeem upto 50 Beans (and not beyond that) for the next 3 successful bean redemption transactions. No limit on Beans redemption post that.

• Click the drop down menu in the top left corner

• Click on Refer

• Note your referral code, or choose a medium to share your code through a referral message

• This is your unique code and can be shared with your friends and family

• Ask them to use it while signing up so that you can get the referral reward points once they make a transaction to purchase Beverages (excluding Beverages available under ‘Totally Worth It menu’, combos and Packaged beverages)

You get 25 Beans credited to your account when the referred person signs up and makes a transaction on Beverages (Beverages available under ‘Totally Worth It menu’, combos or packaged beverages) using the App.

Yes. The referred person must make a transaction within 3 months of being referred or the referral would expire.

No. You can refer any number of friends

However, with effect from 15th May 2018, you can earn referral bonus on a maximum of 2 referrals. You earn 25 Beans from each referral if your friend signs up and makes a transaction using the mobile app.

So that’s a maximum of 50 Referral Bonus Beans!

It could be one of three reasons:

• The referred person didn't sign up using your code

• The referred number has already downloaded the App before. (Can't cheat the code, mate!)

• The referred person has not yet made any purchases on Beverages (excluding Beverages available under ‘Totally Worth It menu’, combos, Packaged Beverages)

• The referred person did not make any transaction within 3 months of being referred for which the bonus lapsed.

• You have earned the maximum on 2 successful referrals already!

No problem! Just:

• Re-install the App on your new phone

• Sign into the App with your old phone number

• Your Bean will be transferred to your account

• If you are changing your mobile device, you can use your registered mobile number on a maximum of two new mobile devices

• You will have to install the App afresh. You cannot transfer the Beans between different phones.

• The transaction Beans will be retained for 12 months in your old account/number, post which it will expire if unused.

• If you are changing your phone number, you can change a maximum of two phone numbers per mobile device.

The App helps you make the most of the CCD experience. And who doesn't enjoy a free coffee once in awhile? With the new CCD App, you can:

• Earn reward points (Beans) on every F&B transaction

• Get offers that are personalized to your preferences - the more you transact, the better they get

• Browse the CCD menu, locate CCD Cafes near you, get directions to the closest store and provide feedback on your Cafe experience.

Finalize your order at the store counter and inform the store cashier that you intend to pay through the App beforehand.

• Click the "Show App at Counter" button located on the home screen

• Choose your preferred mode of payment from the available options

• Click "Next"

• Present the QR code to the scanner

• Pay any remaining balance after you use your Beans at the counter via cash/card

You will not be able to pay using App if the POS is offline. But, you can still earn Beans on your cash payment - it can be redeemed later whenever the POS is online again.

Sure, you can use the App to:

• Pay with Beans

• Scan QR codes during purchase

• Check Bean history

• Browse App features

Pre-Order & Pay feature is currently available only in Karnataka for Android users. We will be launching the PO&P services across other states soon.

All Android enabled smartphones with version 4.1 or higher would be able to run the App.

The app is compatible with iOS version 8.0 or above.

Yes. For a new App registration, you can sign up using only one phone number per mobile device.

For existing users who are changing their mobile device, your registered mobile number can be used on a maximum of 2 new mobile devices. If you are changing your phone number, you can change upto 2 phone numbers per mobile device.

To maintain user security, SMS OTPs are limited to a maximum of 10 per 24 hours. Voice OTPs are limited to a maximum of 3 per 24 hours. This limit is reset every 24 hours

The Menu features limited-period products and other select items from across the country.

All Android enabled smartphones with version 4.1 or higher would be able to run the App. In case you are still having trouble, please contact theGoogle Play Help Center.

You can share your feedback at app@cafecoffeeday.com or call us at1800 102 5093

You will get a notification whenever there is an update available for the App. If you have turned off your notifications, you will get a pop-up asking you to update the App whenever you open it next.

Or, you could always check http://ccdapp.in for updates.

Any Beans used will be credited back to your account.

We have temporarily disabled Lime wallet from the app while we upgrade to a newer version.

But don't worry, your balance is safe and will be transferred to the new LIME wallet.

Download the new LIME wallet here:

AppStore: https://apps.apple.com/in/app/axis-bank-mobile-banking/id699582556

Play Store: https://play.google.com/store/apps/details?id=com.axis.mobile&hl=en

The new LIME wallet cannot be used at CCD for now, but you can transfer the balance into your bank account if you wish to do so. The wallet will be made available for use at CCD soon.

Please note that once you get registered on the app, it is deemed that you have provided your consent to CCD and you have no objections whatsoever to receive periodical transactional and promotional SMS'es from CCD in the promotion of its product and services. However if you wish to opt out, you can mail our customer care at app@cafecoffeeday.com and place your request

Pre-Order & Pay is a feature of the CCD app for Android™ that allows you to place your order in advance at participating stores. Our café staff will get your order started while you head over. However this feature is currently available only at Karnataka state.

Simple. Just select the store you want to order in. Choose from the store menu and place your order before heading over to the selected store. Once you place the order, our cafe staff will start preparing the order.

The Order feature of the app works best if you've enabled Location services for the CCD app. Even if you don't wish to share your location, you can search for the store manually and choose the preferred store.

• Fire up the CCD app

• On the Home page, select "Sit & Order" if you want to pre-order and prefer having it in the cafe, or "Pickup & Go" if you want to pre-order and pick-up your order.

• If you have enabled location services on your phone, the store closest to you will be auto-selected and displayed. Else, you can choose Go to your phone's Settings > Location > Switch on location services. On iPhone: Settings > Privacy > Location Services

• After you've selected the preferred store, you can browse across the cafe menu or select your favorite items or the popular items in the store

• Select the "+" icon displayed on the bottom corner of the item to add the product in the cart.

• After you're done adding your items, click on the cart icon on the bottom of the screen.

• You can see your added items in the cart summary along with the total billed value.

• You can choose to pay with your accrued Beans (redeemed only on Beverages) and/or can pay with your card or wallet.

• Select "confirm" to pay

• Add your payment details to pay for your order. You can either choose to pay through Net-banking/Wallet/Debit/Credit cards.

• You will get an Order confirmation screen with PIN and QR code after successful payment. You can provide the PIN or the QR code to our cafe staff at the store counter to identify yourself and to collect your order.

You'll be charged as soon as you place the order. You can check for your order details and transaction receipt in "My Orders" page located on the home screen.

When you get to the store, head to the counter. Tell our cafe staff about your pre-order. The store personnel will ask you for the PIN or QR code displayed on your CCD app to confirm identification and provide you your order. You may also pick up your Order if you choose to do so in the similar way.

No, you cannot cancel your order after you have placed it. Our store personnel immediately starts preparing for the order once an order is received is received.

No. Once your order is submitted, it cannot be altered.

Once your order is submitted, it cannot be altered.

The menu in the app shows a selection of menu items available nationwide, along with select regional, seasonal and limited-time featured products.

Yes, the feature is available only to CCD mobile app users. If you are not yet a user, you can easily download the app from the App store/Play storehttp://ccdapp.in.

Yes! You can redeem any available and eligible offers on your app.

We ensure higher quality standards for preparation of your food and beverages. Once you have successfully placed your order, you will be given an estimated pick up time. You're requested to reach the cafe within the pickup time to collect your order, after which CCD takes no responsibility for your order. However, if there are any quality issues with your order, please log a complaint and we will ensure your complaint has been addressed.

Our store personnel starts preparing the order immediately after receiving the order. No refund shall be provided if order has not been collected.

Nope! When you pre-order for pickup or have it at the cafe, you pay the same price as you would while placing an order in the restaurant.

Yes! You can redeem your accrued Beans for paying for your pre-order. However, Beans are only redeemable on Beverages.

Absolutely! You earn 1 Bean for every Rs. 10 spent (after discount and before tax) on F&B purchases using the CCD app.

We only allow prepaid payments via debit or credit cards on our app. On the bright side, you'll never have to stress about cash

Unfortunately, we can't transfer a charge once an order has been placed.

We take utmost care to secure your credit/debit card information. Your information is always securely transmitted, and your debit and credit card details are never shared with restaurants. In fact, no one on our team has access to anything but the last four digits of your card number and the expiration date. We use this information for facilitating customer servicing.

Pre-Order & Pay is currently available only in Karnataka only. We will be launching the PO&P services across other states soon.

The app will automatically show you the CCD store offering Pre-Order & Pay feature that is closest to your current location. If you don't have your location services on, you can search for your preferred store manually by clicking on "Store locator" from the Home screen.

Location information is used by the app to ensure you can see accurate store closest to you.

Unfortunately, orders once placed cannot be transferred to other cafes.

If your order went through, you should spot a record of it in "My Orders" on the home page.

Once you have successfully placed your order, you will be given an estimated pick up time. You're requested to reach the cafe within the pickup time to collect your order.

You should receive an order confirmation soon after you place an order and make a payment. However, if you still haven't received an order confirmation 5 minutes after payment, we will refund back your money within 7-8 working days.

Disclaimer: The above question and answers are provided for general information only. Any ambiguity between the Terms and conditions Governing CCD APP and this FAQ, then the terms and conditions that Govern CCD APP, shall prevail.