Refund can be initiated for cases where customer has received non-working, damaged or incorrect product.

There is no refund available for an already purchased product, except in cases where the stocks are unavailable and the customer refuses to accept alternative item.

A normal refund takes place anytime between 3-5 working days for the amount to reflect back in your account. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your bank statement / account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Coffee Day.

Note that Coffee Day reserves the right for deciding upon the refund initiation.