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Terms and Conditions – updated as of 30-May-2017
These terms and conditions (“Terms and Conditions”) govern your use of the Café Coffee Day Mobile Application Platform (“CCD App”). By using the CCD App, you are declaring that you understand and agree with the terms and conditions elucidated below.
The “CCD App” can be used only in select cities and stores specified by CCD.
The CCD App is not targeted towards, nor intended for use by, anyone who has not attained the age of 18. Users below 18 may use the CCD App under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions.
About Your App
First time download bonus on downloading the App can be only redeemed again the purchase of beverages, excluding combos and packaged beverages, such as water bottle, juice, etc.
The download bonus can only be claimed at specific CCD stores in India. CCD reserves the right to modify which stores these redemptions can be applied at any time, without notice.
The download bonus is valid only on the first download from a unique mobile number and/or mobile device. Subsequent downloads from the same mobile number or device shall not be eligible.
Please note that download is limited to one app installation per unique device. If you are an existing app user changing your mobile device, you can use your registered mobile number on a maximum of two new mobile devices. If you are changing your phone number, you can change a maximum of two phone numbers per mobile device.
Download bonus eligibility is determined at CCD’s discretion. This bonus may be withheld and/or cancelled in case of multiple downloads, suspected fraud, or for any other reason deemed fit by CCD. With effect from 21st October, 2016 the download bonus has been revised from 75 Beans to 100 Beans. The download bonus can change at the discretion of CCD.
Reward Points (Beans) can be earned by purchasing or identifying yourself at the counter through the App.
Beans can be earned through the purchase of food and beverages in select CCD stores. They can be redeemed against the purchase of beverages, excluding combos and packaged beverages, i.e. water bottle, juice, etc.
The referral bonus has been revised from 50 Beans to 25 Beans w.e.f. 30th May, 2017. A customer earns Referral Bonus Beans only if the person referred by the Customer uses the customer’s referral code to sign up and transact using the App to buy beverages (excluding combos and packaged beverages). Also, if the referred person has not made any transaction within 3 months of being referred, the referral would expire and there would not be any earning of beans. With effect from 30th May, 2017, each customer can earn referral beans on a maximum of 5 referrals only.
Beans can also be purchased through any online payment modes. An additional 10% is earned on every purchase. Please note that the terms of this ongoing offer can change without any prior notice to the user.
Purchased Beans are credited upon successful approval from your payment partner. In case of a fail transaction, where your bank account/payment partner account has been debited, refund will be initiated within five (5) working days.
Beans earned are collected in a customer linked CCD account.
On redemption, 1 Bean equals Re. 1.
However only up to 75 Beans out of the 100 Beans awarded on sign up can be redeemed on the first transaction using the App. Nevertheless, on further transactions, there is no limit on Beans redemption.
Beans once redeemed are considered spent and no longer considered accumulated.
Beans once earned, will be credited immediately into your CCD App account or as per the discretion of CCD.
Earned Beans can be redeemed at your next transaction at a CCD outlets against the purchase of beverages only (excluding combos and packaged beverages, i.e., water bottle, juice, etc.)
The number of Beans earned on a transaction will depend on the items purchased, as per the discretion of CCD. Similarly, the number of Beans redeemed will also be as per the policy and discretion of CCD.
Beans can be earned on the value of food & beverage transactions only, where payment is made via cash, Card or wallet, excluding the offer, discount and Beans redeemed, if any.
Beans accumulated through referrals, fungible offers, sign up bonus or any ad-hoc Beans credited to the customer’s account have a validity of 3 months, i.e., validity cycle for redemption of Beans shall be on a quarterly basis. Transaction Beans earned on purchases are valid for 12 months, from the month they were earned. Any unredeemed Beans will expire after the validity period. Beans will expire on the 28th of every month, starting from 28th September, 2016. Beans earned on any date of a month are considered to have been earned in that month, and validity is calculated 3 months from the earning month. Effective start date of Beans validity is 1st July, 2016.
Offers will be passed on through the CCD App as per the discretion of CCD
Earning of 50 Wallet Beans is only valid on first time registration with Lime Wallet. Existing users of Lime Wallet are not eligible for this offer.
Validity of fungible offers is subject to revision any time, as per the discretion of CCD.
Fungible offers can be redeemed either through Beans, cash, card, or Wallet purchases.
Users are not guaranteed offers in the CCD App. Availability of offers is at the discretion of CCD.
Beans accumulated under the CCD App cannot be exchanged for cash.
Your Beans and benefits are personal to you. Unless expressly permitted under these Terms and Conditions or the rules of a promotional programme, they may not be sold, transferred or assigned to, or shared with family, friends, or others.
Your App may be terminated, and all Beans credited to your account be forfeited at CCD’s discretion, if it determines in its sole discretion that you have violated these Terms and Conditions, and/or that the use of your App account is suspicious, unauthorized, fraudulent or otherwise unlawful.
CCD reserves the right to terminate, discontinue, modify or cancel CCD app and/or offers and/or Beans rules for earning and redeeming Beans at any time and in its sole discretion without assigning any reasons and without any prior notice to you.
No claims of any nature whatsoever arising out of use of CCD App shall be entertained by CCD.
CCD will not be responsible for any loss of Beans or offers due to loss or misuse of the mobile platform.
Crediting of Beans is as per CCD’s discretion and no request for credit of points will be entertained unless otherwise specified.
CCD may introduce promotion programs relating to the CCD App whereby these Terms and Conditions may vary as applicable to such programs.
Beans Balance Correction
CCD reserves the right to correct the Beans balance in your CCD App if CCD believes that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed, please email to CCD at firstname.lastname@example.org
You hereby authorize CCD to disclose your information to Government authorities or to other third persons, to comply with legal obligations. You also authorize CCD to gather information regarding your mobile usage, App usage, location, and any other physical attributes that can be obtained from your mobile phone, for the purpose of offering products and services to you.
Changes to these Terms and Conditions
CCD reserves the right to add, alter, amend, cancel and revise terms and conditions including but not limited to the rules and regulations governing the reward program and/or App program without prior notice, and without assigning any reasons thereof. In the event of such changes, the latest terms & conditions will be updated and viewed on our website www.cafecoffeeday.com.
Cancellation of these Terms and Conditions
CCD may suspend or terminate these terms and conditions and revoke or limit any or all the rights and privileges granted to you at any time without notice or liability. Termination may also result from your fraudulent or unauthorized use of the CCD App.
All disputes, in connection with CCD App or its program shall be governed and construed in accordance with Indian Laws and are subject to the exclusive jurisdiction of Competent Courts at respective jurisdiction.
Disclaimers and Limits of Liability
CCD makes no representations, warranties or conditions of any kind, express or implied, with respect to the CCD App. CCD does not guarantee that the CCD App will always be accepted.
In the event that CCD is found liable to you, you shall only be entitled to recover actual and direct damages. Such damages shall not exceed the last Bean balance held in your CCD App. In no event shall CCD have any liability for unauthorized access to, or destruction of the CCD App. CCD is not liable for non-fulfilment of any terms in full or in part due to any reason beyond its control.
CCD holds no responsibility for transactions made through the mobile wallet partner. Any claims of loss or failed transaction should be directly dealt with the wallet service provider only. However, for the time being the mobile wallet is available only across Android platform.
CCD shall not be liable for any failure or delay for service failure due to circumstances beyond its reasonable control, including but not limited to technical or server failure.
The decision of the management of CCD is final and shall be binding at all times.
These Terms and Conditions shall supersede all and any prior or contemporaneous arrangement, communications, promise by CCD through any forms including but not limited to media, advertisements, promotions, etc., in relation to the subject matter.
These Terms and Conditions of the usage of CCD App by its employees is governed by CCD Internal Policies.