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Terms and Conditions

These terms and conditions (“Terms and Conditions”) govern your use of the Café Coffee Day Mobile Application Platform (“CCD App”). The following terms and conditions shall apply to the use of the application. By using the CCD App, you understand and agree to the below mentioned Terms and Conditions.The “CCD App” can be used in select cities and stores only as specified by CCD.


The CCD App is not targeted towards, nor intended for use by anyone who has not attained the age of 18. Users below 18 may use the CCD App under the supervision of a parent or legal guardian who agrees to be bound by these Terms and Conditions.

About Your App

First time download bonus for downloading app can be claimed to Redeem against the Purchase of Beverages only (excluding combos, Packaged Beverages i.e. Water Bottle, Juice, Etc)

The download bonus can be claimed at specified/selected CCD stores in India only.CCD reserves the right to change/modify the CCD stores from time to time where the redemption can be accepted.

The download bonus is valid only for the First download of the unique mobile number/ mobile device i.e. subsequent down loads from the same mobile number/device shall not be eligible.

Please note that download is limited to one app installation per unique device. If you are an existing app user changing your mobile device, you can use your registered mobile number on a maximum of two new mobile devices. If you are changing your phone number, you can change a maximum of two phone numbers per mobile device.

Download bonus has one year validity from the month of first time app download, however CCD reserves the right to change/modify the validity of the redemption for the subsequent earning of Beans, at its discretion.

You will be eligible for download bonus as per discretion of CCD. The download bonus may be withheld/cancelled in case of multiple downloads, suspected fraud or any other reason as deemed fit by CCD.

You can earn Reward Points (Beans) by purchasing or identifying yourself at the counter through the app.

Beans can be earned only on Food and Beverage purchases. But can be redeemed against the Purchase of Beverages only (excluding combos, Packaged Beverages i.e. Water Bottle, Juice, Etc).

A customer earns referral Beans only if the person referred by the Customer uses the customer’s referral code to sign up, and subsequently transacts using the app to buy beverages(excluding packaged beverages & combos).

Beans earned are collected in a customer linked CCD account.

1 Bean equivalent to Re.1 for redemption.

Beans once redeemed are considered spent and no longer considered as accumulated.

Beans once earned, will be credited into your “CCD App” account within the next two working days or as per the discretion of CCD.

Earned Beans can be redeemed only on the next transaction at CCD outlets against the Purchase of Beverages only (excluding combos, Packaged Beverages i.e. Water Bottle, Juice, Etc).

The number of Beans earned on a transaction will depend on the items purchased as per the discretion of CCD. Similarly the number of Beans Redeemed will also be as per the Policy and Discretion of CCD.

Beans can be earned for all F&B transaction value only, where the pay mode by Cash/Card/ wallet excluding the offer discount and Beans redeemed if any.Beans accumulated through referrals, fungible offers, sign up bonus or any ad-hoc Beans credited to the customer’s account has a validity of 3 months i.e. validity cycle for redemption of Beans shall be on quarterly basis.Transaction Beans earned on purchases is valid for 12 months, from the month of earning. Any unredeemed Beans will expire after the validity period. Beans will expire on 28th of every month, starting from 28th September 2016. Beans earned on any date in a month are considered as the month of the earning and the validity is calculated 3 months from the earning month. Effective start date of Beans validity is 1st July 2016 Offers will be passed on through the “CCD App” as per the discretion of CCD.

Earning of 50 Wallet Beans is only valid for first time registration with Lime Wallet. Existing users of Lime Wallet are not eligible for the offer.CCD is entitled to revise the Validity of the fungible offers as per the discretion of CCD.

Fungible offers can be redeemed either through Beans, cash/card or Wallet purchases.

CCD reserves no guarantee of offers to any of its users, and offers available to users may vary.

Beans accumulated under this “CCD App” can’t be exchanged for cash transactions.

Your Bean, and benefits are personal to you, and except expressly permitted under these Terms and Conditions or the rules of a promotional programme, may not be sold, transferred or assigned to, or shared with family, friends or others.

CCD reserves the right to terminate your “CCD App” and forfeit all the Beans credited to your account if it determines in its sole discretion that you have violated these Terms and Conditions, or that the use of your App account is Suspicious, unauthorized, fraudulent or otherwise unlawful.

CCD reserves the right to terminate, discontinue, modify or cancel CCD app and/oroffers and/or Beans rules for earning and redeeming Beans at any time and in its sole discretion without assigning any reasons and without any notice to you.

No claims of whatsoever nature arising out of use of the CCD “CCD App” shall be entertained by CCD

CCD will not be responsible for any loss of Beans or offers due to loss or misuse of the mobile platform

Crediting of Beans is as per CCD discretion and no request for credit of points will be entertained unless otherwise specified.

CCD may introduce promotion programmes relating to the “CCD App” whereby these Terms and Conditions may be varied as applicable to such programs.

Beans Balance Correction

CCD reserves the right to correct the Beans balance in your “CCD App” if CCD believes that a clerical, billing or accounting error has occurred. If you have questions regarding your transaction history or any correction, or if you dispute any transaction or correction that has been assessed, please email to CCD at

Privacy Statement

You hereby authorise CCD to disclose your information to Government authorities or to other third persons, to comply with the obligations under the law. You also authorise CCD to gather information regarding your mobile usage, App usage, location and any other physical attributes that can be obtained from your mobile phone, for the purpose of offering products and services to you.

Changes to these Terms and Conditions

CCD reserves the right to add, alter, amend, cancel and revise terms and conditions as well as the rules and regulations governing the reward program and/or app program without prior notice, and without assigning any reasons thereof. In the event of such changes, the latest terms & conditions will be updated and viewed on our website

Cancellation of these Terms and Conditions

CCD may suspend or terminate these terms and conditions and revoke or limit any or all of the rights and privileges granted to you at any time without notice or liability. Termination may also result from your fraudulent or unauthorized use of the “CCD App”.

Governing Law

All disputes, in connection with “CCD App” or its program shall be governed and construed in accordance with Indian Laws and are subject to the exclusive jurisdiction of Competent Courts at respective jurisdiction.

Disclaimers and Limits of Liability

CCD makes no representations, warranties or conditions of any kind, express or implied, with respect to the “CCD App”. CCD does not warrant that the “CCD App” will always be accepted.

n the event that CCD is found liable to you, you shall only be entitled to recover actual and direct damages and such damages shall not exceed the last Bean balance held in your “CCD App”. In no event shall CCD have any liability for unauthorized access to, or destruction of the “CCD App”. CCD is not liable for non-fulfilment of any terms in full or in part due to any reason beyond its control.

CCD holds no responsibility to transactions made through the mobile wallet partner (detailed T&C and working of Lime Wallet will be included inside App). Any claims of loss or failed transaction should be directly dealt with the wallet service provider only. However, for the time being the mobile wallet is available only across Android platform.

CCD shall not be liable for any failure or delay for Service failure due to circumstances beyond its reasonable control, including but not limited to technical or server failure.

The decision of the management of CCD is final and shall be binding at all times.

These Terms and conditions shall supersede all and any Prior or Contemporaneous arrangement, Communications, Promise by CCD through any forms including but not limited to Media, Advertisements, Promotions Etc, in relation to the subject matter.

These Terms and Conditions of the usage of CCD App by its Employees is Governed by CCD Policies.